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Returns

RETURNS

Returns

 

  • As our US Spring St, New York store is now closed, we advise customers to return their items to our UK warehouse: Whistles Ltd, C/O Noatum Logistics, Unit 1 Horizon Point, Swallowdale Lane, Hemel Hempstead, HP2 7FZ, UK.
  • We strongly advise customers to ensure they label their parcels with 'return to sender' address details in case of any further government restrictions for delivery carriers.
  • For a refund items must be unused, returned in the original packaging and in a re-sellable condition. We are unable to offer exchanges online.
  • For reasons of hygiene we are unable to refund or exchange earrings for pierced ears.
  • Unfortunately we are unable to exchange an item purchased online via the website.
    To allow you to shop with confidence, we have extended our returns policy for the festive season. Purchases made, in-store or online, from 16th October 2022 can be returned for a full refund within 28 days of purchase on the production of a valid receipt. Alternatively, our stores can offer an exchange or gift card up until 31st January 2023.


  • If you're not completely satisfied with your order you can return it to us within 28 days of purchase using one of the below methods.
  • Store Returns: Any store returns purchased from 1st October, will be eligible to be returned within 28 days of our stores reopening. Item/s must be in their original, unworn state together with valid receipt. Item/s purchased in store can also be returned directly to our warehouse by using our free Collect+ service below on the Returns Page. Please use the store name or receipt ID as order reference. Receipt to be included (retain a hard copy or photo just in case). Returns turnaround same as online. Customer will be notified by email that return has been received and refund credited within 5 banking days.
  • We are focused on processing returns as quickly as possible during this unprecedented time. With social distancing measures within our distribution centre and Royal Mail, this may take a little longer than usual. Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting. Please note it may take 3-5 days for the refund to appear in your account.
  • We strongly advise all customers to ensure they label their parcels with 'return to sender' address details in case of any further government restrictions for delivery carriers.
  • For a refund items must be unused, returned in the original packaging and in a re-sellable condition. For reasons of hygiene we are unable to refund or exchange face masks or earrings for pierced ears. Removing any 'do not remove' labels will invalidate any returns.
  • Gift Cards are non-refundable.
  • Wedding Dresses and Kids Wear can only be returned to our warehouse via Post or Collect+ (see below for details) or to our London Flagship store- St Christopher's Place.