PLACING AN ORDER
How do I place an order?
Can I place an order by phone?
How can I pay for my order?
Do I have to have an account to place an order?
I’m having trouble placing an order online.
I haven’t received an email confirmation for my order.
Can I amend my order once it has been placed?
Is it possible to cancel my order?
Which courier do you use?
Do you deliver orders in multiple shipments?
Do you deliver to my country?
I need to request a change of address.
I have not received my delivery within the specified time period.
How can I make a return?
Customers have 28 days from the date of receipt of the order to return any items using a couirer of your choice. If you'd like to make a return, please follow the "by post" instructions and return to the following address Noatum Logistics,Unit 1 Horizon Point,Swallowdale Lane Hemal Hempstead,HP2 7FZ,UK
What is your returns policy?
Customers have 28 days from the date of receipt of the order to return any items, items must be returned in their original condition with proof of purchase.
We strongly advise all customers ensure they label their parcels with 'return to sender' address details in case of any further government restrictions for delivery carriers. Noatum Logistics,Unit 1 Horizon Point,Swallowdale Lane Hemal Hempstead,HP2 7FZ,UK
Refund items must be unused, returned in the original packaging and in a re-sellable condition.
Removing any 'do not remove' labels will invalidate any returns.
For reasons of hygiene we are unable to refund or exchange earrings for pierced ears. We are also unable to return gift cards.
Unfortunately we are unable to exchange an item purchased online.
Your statutory rights are not affected.
On receipt of the returned item(s), your refund will be credited to the payment card used to make the purchase. Regrettably, any delivery costs will not be refunded (although some exceptions do apply).Regulations 2013, which provide customers with 14 days (beginning the day after receipt of goods) to cancel any purchase, and a further 14 days within which to return the goods to us following the date you inform us of your intention to cancel the purchase.
When will I get my refund?
I’ve missed the returns deadline.
Do I need to obtain a tracking number for my return?
I have returned my order to you but haven’t received my refund yet.
I ordered online and have received the wrong item(s).
My order has arrived damaged or faulty – I need to return it.
My garment has developed a fault.
What happens if I forget my password?
How do I create an account?
I need to return an item but do not have my receipt.
How do I change my personal details?.
How do I unsubscribe from emails?
How do I contact your data commissioner?
Will my online order be delivered on time?
How long will I have to wait for a refund?
How do I contact your Customer Service team?
Where do I find information on sizing?
Can I have more information on products?
I would like to make a complaint.
Do Whistles charge VAT on non-EU purchases?
Are you getting more stock in?