Whistles Ltd registered office address in England and Wales is: 163 Eversholt Street, London NW1 1BU. Number 1514754.
The Terms and Conditions outlined below apply to purchases made from the Whistles website: www.whistles.com.
Your acceptance of the Terms and Conditions is given when you make a purchase from Whistles. It is important to read these Terms an Conditions carefully before buying goods from our website.
Whistles reserves the right to change these Terms and Conditions at any time and any such change will be effective once published on the website and consequently will apply to all new orders.
If you have any questions about any aspects of our website please email us at customercare@whistles.com.
Regrettably, for reasons of hygiene, we are unable to refund or exchange earrings. We ask that swimwear is returned with the protective film in place to receive a full refund or exchange
WHISTLES.COM INFORMATION
We will endeavour to make sure that all information on our website is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us by calling 18-666-584-304 or email us at customercare@whistles.com, although we must stress, this does not admit liability on Whistles’ part.
Shopping online is as much fun as buying in-store, but it is a totally different experience.
Be aware that:
It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times.
SHOPPING ON WHISTLES.COM
Placing an order on whistles.com couldn’t be easier. Here’s a few steps to get you started.
Once you have chosen your item, add it to your shopping basket. Enter your login details. Include your address and choose your payment method then finally confirm your order.
Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received, it is not an acceptance by us of any offers to purchase goods. An order despatch email will be sent and payment taken from your credit/ debit card when we have checked our stocks and can confirm we have the goods you ordered. This is the point when we have agreed to a contract with you.
Once you receive the order despatch email this will act as confirmation that your item(s) have been sent. You may receive multiple order despatch emails if your order is being shipped in more than one parcel. If any goods are unavailable, you will receive an email to confirm this and no payment will be taken for these goods. We reserve the right to refuse any order prior to despatch.
For orders placed within the EU, all prices shown at whistles.com include the applicable VAT rate. If your order is being delivered outside of the EU, VAT will not be charged, however the selling price will remain the same. For any queries around VAT, we recommend contacting HM Customs on +44 845 010 9000, or for more information you can also visit hmrc.gov.uk/vat
Whistles.com ships to the United Kingdom, Jersey (UK), Europe (Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia Montenegro, Slovakia, Slovenia, Spain, Sweden, Switzerland, Russia), Australia, Bahrain, Canada, China, Hong Kong, India, Indonesia, Israel, Japan, Korea Republic (South), Kuwait, Malaysia, New Zealand, Qatar, Saudi Arabia, South Africa, Singapore, Taiwan, Turkey, United Arab Emirates, and the United States of America.
Import duties and taxes will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside our control.
Regrettably, we do not currently offer an express delivery option on international deliveries.
It is really important to ensure you have given us the correct billing address. If it is incorrect we may not be able to process your order and you may incur additional costs to your credit/debit card.
RETURNING GOODS BY POST
It’s easy to return your item(s) by post. Simply complete the enclosed returns form with your name, address, and order number. Ensure your goods are securely wrapped and the completed returns form is enclosed, then attach the freepost returns label to the parcel.
Take the goods, along with the dispatch note, to the Post Office. Make sure you obtain a proof of postage certificate which you will need to retain until you have received your refund. Please allow up to 3 working days for any returns to be received by our warehouse, plus a maximum of 7 working days for the refund to be processed. You will receive an email to confirm your refund.
GENERAL TERMS
We are not responsible under these Terms and Conditions for any acts or events outside our reasonable control (force majeure), that adversely affect your purchase, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
Any notices relating to these Terms and Conditions will be sent to you via your registered e-mail address.
Our Terms and Conditions outline the entire agreement between Whistles and our customers regarding the sale, purchase and use of goods. They supersede any previous agreement or understanding that may have previously been in place. No variation to these terms are binding unless agreed by us in writing.
Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these Terms and Conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.
NOTICE & DISCLAIMERS
The way you use our website, www.whistles.com, will be governed by the notices and disclaimers we’ve outlined below.
We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately guarantee the accuracy of all information nor be held liable for any decisions/actions you take based on the information provided, except where further agreement has been made, in writing by Whistles to you.
While we endeavour to keep the website running effectively, we cannot guarantee the availability nor accessibility of our online service at all times and except where outlined in these notices and disclaimers we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
Any link (whether it is a hyperlink or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any direct association with the linked website. We are not responsible for the content of any websites where a link to www.whistles.com exists, nor for the legal consequences of your entering into any contracts with the third parties that provide these website links and we do not accept any liability for any loss, damage, expense or costs incurred by you as a result.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access our website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Your statutory rights as a consumer are unaffected.
All Intellectual property rights and goodwill in or relating to the contents of our website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any licence or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trade marks is permitted within the scope of the licence contained at below.
You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.
You may not frame or link to the website or any part of it without our express permission.
The interpretation, construction, effect and enforceability of this agreement shall be governed by English law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.
COMPLAINTS
In the event you have a complaint regarding a product or service purchased from Whistles, please contact us at: customercare@whistles.com
In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumers/odr.
COMPETITIONS
Whistles 'Win Your Wishlist' Competition T&Cs
PROMOTIONS & OFFERS
20% OFF FULL PRICE
*This offer entitles the customer to 20% off full-price products online at whistles.com until Wednesday 3rd May 2023. Branded products, gift cards, and sale lines are excluded. The offer is not to be used in conjunction with any other promotion. Returned items will be refunded at the discounted price paid on the production of a valid receipt.